This Cancellation & Refund Policy applies to (i) Online Courses and (ii) Application-Based Practical (Face-to-Face) Training Services purchased through https://www.healthtraininginturkey.com. The policy defines refund eligibility, cancellation rules, deposit conditions, Acceptance Letter procedures, withdrawal rights, digital content fulfillment, and force majeure cases. This policy forms an integral part of the Distance Sales Agreement, Terms & Conditions, Payment Terms, and Certificate & Attendance Policy.
Online Courses are classified as digital content and may grant immediate access to course materials after payment. Once digital access credentials or content materials have been delivered, the statutory right of withdrawal may be restricted in accordance with applicable consumer protection laws governing digital services.
Practical Trainings require an initial deposit amounting to 10% of the total training fee upon application. The deposit activates the institutional Acceptance Letter evaluation process and reservation of training slots subject to quota limitations and institutional criteria.
Once the Buyer has paid the remaining 90% after Acceptance Letter issuance, the following rules apply:
Practical Trainings may be subject to hospital, clinic, institutional, academic, regulatory or scheduling constraints. Changes in schedule do not automatically entitle the Buyer to a refund unless the training is permanently cancelled without alternative options.
Transfers to another training session or substitution of participants may be considered upon request but are not guaranteed. Approval depends on institutional quota, accreditation rules, and administrative feasibility.
Refunds shall be issued through the same payment method used at checkout unless otherwise agreed. Bank transaction durations, currency settlements, and cross-border payment processing times may vary. Refunds related to Practical Trainings may require institutional confirmation before processing.
For audit, dispute resolution, and regulatory compliance purposes, refund records may be retained for financial reporting.
For Online Courses, platform access logs, digital material delivery timestamps, and attendance records may be used as fulfillment evidence for payment processors (including İyzico) in cases of disputes or chargebacks.
For Practical Trainings, Acceptance Letter issuance, payment of remaining balance, attendance records, and institutional completion confirmations may serve as fulfillment evidence.
The statutory right of withdrawal may apply differently depending on whether the service is classified as digital content, scheduled training, or application-based institutional acceptance service. For Practical Trainings, once the Acceptance Letter is issued, withdrawal rights may be restricted due to institutional allocation and quota reservations.
Participants who do not attend, partially attend, or fail to meet attendance or performance requirements acknowledge that refunds are not available once the service has been rendered or partially rendered.
Absenteeism beyond permitted limits does not create entitlement to refund or rescheduling.
In case of force majeure events (e.g., natural disasters, epidemics, official restrictions, instructor unavailability, institutional suspension), the Buyer may request rescheduling, transfer, or alternative training allocation. Refunds may be issued only if service delivery becomes permanently impossible.
This policy must be interpreted together with the Distance Sales Agreement, Terms & Conditions, Certificate & Attendance Policy, Privacy Policy, and Payment Terms. In case of conflict, mandatory consumer protection rules shall prevail.
For cancellation or refund inquiries, please contact: info@healthtraininginturkey.com or +90 505 715 42 40.